Contact Center Commands

The webex cc subcommand provides access to the Webex Contact Center API. The --orgid flag is auto-populated from your login, so you typically don’t need to pass it.

Resource Groups

Resource	Description
`address-book`	Address books
`agent-personal-greeting-files`	Agent personal greeting file management
`agent-summaries`	Agent summary reports
`agent-wellbeing`	Agent wellbeing configuration
`agents`	Agent state operations (login, logout, state change)
`ai-assistant`	AI assistant configuration
`ai-feature`	AI feature management
`audio-files`	IVR prompts and audio files
`auto-csat`	Automated CSAT configuration
`auxiliary-code`	Idle and wrap-up reason codes
`business-hour`	Business hours schedules
`call-monitoring`	Call monitoring configuration
`callbacks`	Callback management
`campaign-manager`	Outbound campaign management
`captures`	Capture management
`contact-list-management`	Contact list management
`contact-number`	Contact number management
`contact-service-queue`	Contact service queues
`data-sources`	Data source configuration
`desktop-layout`	Agent desktop layouts
`desktop-profile`	Agent desktop profiles
`dial-number`	DN-to-entry-point mappings
`dial-plan`	Outdial plans
`dnc-management`	Do-not-call list management
`entry-point`	Inbound entry points (voice, chat, email, social)
`estimated-wait-time`	Estimated wait time configuration
`flow`	Flow export/import/publish
`generated-summaries`	AI-generated summary management
`global-variables`	Flow global variables
`holiday-list`	Holiday lists
`journey`	Customer journey management
`journey-customer-identification`	Journey customer identification
`journey-data-ingestion`	Journey data ingestion
`journey-profile-creation-insights`	Journey profile creation insights
`journey-subscription`	Journey subscription management
`journey-trigger-actions`	Journey trigger actions
`journey-workspace-management`	Journey workspace management
`multimedia-profile`	Channel blending profiles
`notification`	Notification management
`outdial-ani`	Outdial ANI lists
`overrides`	Schedule overrides
`queues`	Queue statistics and management
`realtime`	Realtime data and statistics
`resource-collection`	Resource collection management
`search`	Search operations
`site`	Contact center sites
`skill`	Skill definitions
`skill-profile`	Skill profile assignments
`subscriptions`	Subscription management
`tasks`	Task management
`team`	Agent teams
`user-profiles`	User profile (access control)
`users`	CC-enabled users
`work-types`	Work type definitions

Common Patterns

# List resources
webex cc <resource> list

# Get by ID
webex cc <resource> get-id --orgid "..." --id "..."

# Create
webex cc <resource> create --orgid "..." --body-file config.json

# Update
webex cc <resource> update-id --orgid "..." --id "..." --body-file updated.json

# Delete
webex cc <resource> delete-id --orgid "..." --id "..."

# List references (what depends on this resource)
webex cc <resource> list-references --orgid "..." --id "..."

Filtering and Pagination

CC list endpoints support RSQL filtering:

webex cc site list --filter='name=="Site A"'
webex cc team list --search="Sales"

Auto-paginate to get all results:

webex cc entry-point list --paginate

Manual pagination:

webex cc entry-point list --page=0 --page-size=100
webex cc entry-point list --page=1 --page-size=100

Exceptions

Most resources use list as the list subcommand. One exception:

Resource	List command
`dial-number`	`list-dialed-mapping`

Use --help on any resource to see its available subcommands.